Privacy Policy

1. Introduction

Jeffy Commerce (Pty) Ltd ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, surname
• Contact Information: Phone number, email address, physical address
• Transaction Information: Products purchased, order history, payment details
• Technical Information: IP address, browser type, device information
• Usage Information: How you interact with our website and services
• Preferences: Product interests, wants created, survey responses

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Operate the Jeffy Wants program
• Communicate with you about your orders and wants
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Sharing Your Information

We may share your personal information with:

• Delivery Partners: To fulfill and deliver your orders
• Payment Processors: To process your payments securely
• Zone Partners: Local delivery partners in your area
• Service Providers: Third parties who assist us in operating our business
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

5. Your Rights Under POPIA

You have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymise it.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling them may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Jeffy Commerce (Pty) Ltd
Email: privacy@jeffy.co.za
Website: www.jeffy.co.za